Monitor BPO supervisors on the floor and ensure the tasks meet the target and standards. Day-to-day agent performance review with BPO team leader, provideâ¦
Oversee delivery of Key Performance Indicators for Seller Sign Up performance â Onboarding and Incubation. Collaborate efficiently among cross-functional teamâ¦
Handle L3 task list ; Urgent and isolate case, Refund voucher related and handling Order Processing & Voucher creation task. Min 3 years Customer Service.
Develop relationships with hiring managers within the business and sub-region. Drive and supervise the achievement of the hiring targets for the sub-region,â¦
Responsible to provide world-class customer service for our corporate client, individual customer and partner drivers via voice and chat channels.
To be the point of contact in bridging between commercial and customer care especially for high potential sellerâs performance.
Monitor BPO supervisors on floor and ensure the tasks meet the target and standards. Day-to-day agent performance review with BPO team leader, provideâ¦
As a Customer Happiness Expert, your key objectives will be toâ¦. Handle multiple chats and resolve customers' concerns in an effective, efficient and timelyâ¦
Be responsible for monetization integrity automation related work, especially in model-training and optimizing fields such as labeling/collecting/classifyingâ¦
Define and implement Local Customer Care Technology Strategy, especially artificial intelligence applied technology. Skilled in both SQL and Python (preferred).