Telesales Manager - Call Center

Date Posted: Posted30+ hari yang lalu

Job Description

Responsibilities / Introduction

  • Setting KPIs for the team to reach the targets;
  • Create appropriate call scripts/sales promotions to attract customers for selling;
  • Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
  • Monitoring random calls to improve quality, minimize errors and track operational performance;
  • Ensuring all relevant communications and data are updated and recorded;
  • Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions
  • Handling the most complex customer complaints or inquiries;
  • Supporting subordinates to solve difficult issues and giving suitable directions;
  • Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
  • Evaluating staffs on KPIs in year end
  • Preparing sales report


  • Have 3 years experienced or/above in the same position managing team size 50 team members or above (Finance industry background will be an advantage)
  • Strong coaching and leadership skills, ability to motivate employees and communicate effectively with all levels in the organization
  • Experience in team management on system, good analytical thinking, and figure oriented to evaluate;
  • High responsible
  • Good command in English or Mandarin is advantage

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