This entry-level technician assists with technical support for end user systems/applications, helping to resolve technical problems. The associate technician further assists in performing basic system management functions for client systems using a variety of tools such as Active Directory. At this entry level, the incumbent is still learning technology support work for his or her assigned location.
Acts as an advocate to raise the awareness of the needs of children. Understands mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
Assists in troubleshooting basic issues to restore service and identify and resolve problems.
Performs of assists with desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
May perform system management functions related to system management toolsets such as Anti-virus and desktop management systems.
May engage with third party technical experts as needed to resolve technical problems and restore service.
May provide some general administrative support.
Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Bachelor's Degree in Information Technology-related course, preferred
No experience is required beyond the minimum education requirement No experience is required beyond the minimum education requirement.
Licenses and Certifications
Equivalent education, training and/or certification may be substituted for experience and education shown above
Up to 10% of the work schedule
Running bucket of test cases based on planning.
Report any findings by creating bug report.
Create and review test results.
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