INBOUND AND OUTBOUND CALL AGENT (English)

Date Posted: 16 hari yang lalu
Salary:
Yogyakarta

Job Description

We have 10 positions open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.

Responsibilities :

  • Initiate & answer phone calls with overseas clients.
  • Responding to emails and live chats originating from overseas clients.
  • Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.
  • Handling and resolving clients' inquiries and complaints.
  • Communicating and coordinating with colleagues and internal departments.

Requirements

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Fluently English Speaking with no accent
  • Have good problem analysis and problem-solving skills.
  • Strong time management and decision making skills.
  • Comfortable using computers.
  • Fast learner on new software
  • Ability to multi-task properly
  • Ability to handle stressful situations appropriately
  • Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Can adapt to a fast-paced work environment
  • Optimistic attitude towards work and with their colleagues
  • Willing to work on-site
  • Applicants must be willing to work 24 hours shifting system, open to working on graveyard shifts, weekends, and holidays

Job Types: Full-time, Contract

Salary: Rp4,000,000 - Rp7,000,000 per month

COVID-19 considerations:
- Covid protocol in the workplace
- Full company support in Covid cases

Experience:

  • call center: 2 years (Preferred)

Language:

  • english (Required)

Work Remotely:

  • No

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Job Detail

  • Job Id
    dd6c37c6faf8eddc
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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