At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?"The MS Service Desk Coordinator is the entry level position in the MS Service Desk job family. Their primary objective is to manage and monitor the requests of specific client bases in NTT.
Working at NTT
Key Roles and Responsibilities:
Receive client requests and at times be required to perform first line fault diagnostics on client networks and servers
Ensure the correct escalation procedure is followed on all critical calls and requests
Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
Ensure users are kept updated on the progress in relation to the resolution of the fault
Keep accurate records of faults, including the client’s information
Knowledge, Skills and Attributes:
Ability to work under general direction
Ability to use sound judgement to escalate an issue to a higher level
Methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Demonstrates the attributes of professionals
Excellent attention to detail and client focussed
Strong and effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster
Academic Qualifications and Certifications:
Diploma or equivalent qualification
ITIL Foundation Level certification
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.