Voice and Collaboration Engineer

Date Posted: Posted30+ hari yang lalu
Salary:
Tangerang

Job Description

Job Description

Voice/Collab Engineer - Voice/Collab Engineer is an experienced role who has strong analytical and problem-solving capabilities in order to plan and execute voice, video and audio infrastructure technology. Their responsibilities include Conducts assessment, planning, implementation and development of Voice/Collab infrastructure (include Voice, Video Conference and Audio), IT budget and forecasting, analyze voice, video and audio performance and capacity meet with business need, ensuring voice and video monitoring and stabillity performance, Voice/collab/audio technology day to day operations, manage and coordinate project or problem with vendors or principles, managing and makesure all project running well. . Voice/Collab Engineer must have excellent communication skills and problem-solving capabilities to help stakeholders from multiple backgrounds to provide solutions, project collaboration, and solving problems. This role will sit under IT Infrastructure Team and directly report to IT Infra Lead. She/ he will engage with various stakeholders in Traveloka for business projects.

Requirements:

  • Have min 4 years experiences in same field
  • CCNP Voice / CCIE Voice certifcate would be advantage
  • Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Cloud Connectivity, Polycom and Cisco TelePresence.
  • Have experiences with deploy and operate audio mixer for meeting and conferences.
  • Experience managing video conferencing components, platforms, interfaces through telemetry, developing tools a plus.
  • Experience with cisco voice infrastructure (Cisco UC/CUCM, voice gateway, ip phone etc)
  • Experience with call center technology
  • Experience with PBX technology
  • Project & Resource Management (time management, resource allocation, comunication management, and risk management)
  • Documentation Management (writing and document classification)
  • ITIL/ IT Service Management Framework (conceptual understanding)
  • Deep knowledge with voice/video data communication technologies : SIP, H323, MGCP etc
  • Have knowledge with SOP (standard operating procedure) in term of handling problem and maintain daily operations.
  • Vendor Management (selecting vendors, negotiating contracts, controlling costs, reducing vendor-related risks and ensuring service delivery)

General Skills

  • Able to work in a technical team and within tight deadlines
  • Communication (respectful, professional expression of thoughts/ ideas, well organized, and clear/ factual communication)
  • Leadership (experience in conducting knowledge sharing/ training sessions, project management experience)
  • Good level of written and oral communication in english language.
  • Fast and easy adapt with new technology

Related Jobs

  • Melakukan administrasi kepegawaian karyawan Departemen Customer Service Support. Mengelola kebutuhan perangkat kerja Departemen Customer Service Support.

  • Baru Intern

    - Posted1 hari yang lalu

    Performs assignments designed to develop professional or technical work knowledge and abilities requiring application of standard techniques, procedures, and…

  • Team Leader Call Center

    - EmployerAktif 8 hari yang lalu

    Bisa menggunakan MS Excel dengan baik, terutama pengolahan data hingga 100.000+ data. Olah data dan distribusi ke agent.

  • SYSTEM ENGINEER

    - Posted30+ hari yang lalu

    Have a knowledge on microservices technology. Candidates must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in Engineering (Computer…

  • Junior to Mid level designer, 1-2 years experience in Internet Industry, or fresh graduate. Bachelor degree of art and design. Have a knowledge of UI/UX design.

Job Detail

  • Job Id
    a20d724892a59acb
  • Location
    Tangerang
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Traveloka

Sponsored by

https://porteraustin.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job