Head of Call Center - Fintech/Telco Background

Date Posted: Posted30+ hari yang lalu

Job Description

  • Call center operations
  • Strategic role

About Our Client

Our client is a new financial technology company. To cater the growth of their business, they are now hiring a Head of Call Center to lead the establishment of Call Center Department

Job Description

  • You will establish Call Center Department
  • Leading, managing and motivating the team whilst ensuring service levels and targets are met
  • Attending and participating in Quality and Call Listening meetings / Apply best practice at all times
  • Undertaking, controlling and delivering on ad-hoc projects
  • Contribute to the operations of the continuity and staff protection systems
  • Contribute to the risk evaluation of the resources they are in charge of
  • Inform without delay the security correspondents of all abnormal situations
  • Manage stakeholder relationships

The Successful Applicant

  • Call center establishment/operation experience, preferably from FinTech, Telco or services industry
  • Understand the basic system required for call center operation
  • Improve work efficiency and customer service experience through proposal and implementation of improvement of existing business process
  • Business improvement proposal ability and solution ability
  • Good command of both written and spoken English
  • Excellent communication and interpersonal skills

What's on Offer

  • Exciting career opportunities
  • Promising career progression
Contact Gustav Fierdaus Quote job ref 4214633 Phone number +62 21 2958 8865

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