Lowongan Omni Channel

Date Posted: 30+ hari yang lalu

Job Description

  • Follow-up of customer satisfaction surveys, assist on the customer for outbound plans and customer care policies
  • Track customer voices to do report and cross-departmental feedback
  • Ensure audit compliance of overall warranty service operation
  • Summarize the service quality of the project, and adjust the indicators according to the situation
  • Collaborate with various functions to improve overall service quality

  • Bachelor’s degree required in any related Major
  • Have 2 years of working experience in call center, familiar with call center operation, quality control
  • Have insight into product problems, and be able to find problem and provide feedback
  • Strong sense of customer service and teamwork spirit, ability to execute and solve unexpected problems

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang. "

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers. "

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