Do you believe that everyone should have access to Entertainment and Education?
For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data 40 times cheaper than the best telco alternative. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
As part of the Operational System Support (OSS) Team, the Service Desk Analyst serves as the go-to person for all IT-related concerns of Migo Cirebon, to ensure work efficiency across the entire Cirebon Service Center. This role involves a close working relationship with the Service Delivery Lead and is primarily responsible for day-to-day computer-related concerns and maintenance of Migo tools.
Moreover, the Service Desk Analyst is also a key contributor in Migo Culture which enabling productivity of all Imagineers in Indonesia.
Provide assistance to company employees (Imagineers) and clients with technology-related issues:
Understanding the issue and its cause;
Troubleshoot, solving the problem; and
Explaining the problem to the staff member and affected employee.
Respond to queries and support either in person, via remote and other forms of communication.
Troubleshooting systems and applications:
Running diagnostics on malfunctioning hardware or software; and finding solutions for any issue and implementing it.
Installing and configuring services to be used by the company, such as hardware, operative systems, and programs or applications.
Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.
Perform regular maintenance to existing hardware and computer systems.
Help manages IT assets by keeping track of inventory and ensures proper usage by employees
Replacing damaged or malfunctioning parts on hardware and other peripherals when necessary:
Deals with support tickets assigned by the team lead and reached out by concerned employee.
Provides out of hours support during emergencies.
Has 2-3 years of experience in IT, service desk, or other related fields
Bachelor’s degree or diploma course in IT, or any relevant field
Proficiency in written/oral English and Bahasa Indonesia
Highly adaptable to applications used by different employees across the organization
Strong research and logical skills for troubleshooting
Strong ability to explain technical terms and complex processes into succinct step-by-step instructions to fellow employees
Highly organized and detail-oriented; with demonstrated ability to deliver quality results
Why join us?
Simple: We bring joy and transformation not only to Emerging Markets but to you, too.
Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal.
We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply.
We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing.
We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too.
We work hard & play hard! We know how to take care of you by giving you time. Relax and celebrate with your fellow Imagineers during the company-wide happy hours and culture sharing events across the three offices. Relax with your friends and family by using your unlimited annual leaves. Treat your friends to a night out after your biannual compensation and performance reviews.
We are Imagineers and together let’s transform the world and you.
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