Contact Center Operation Manager - BPO

Date Posted: Posted30+ hari yang lalu

Job Description

Job Detail

  • Lead and Manage call center projects for improving quantitative and qualitative performance and clients satisfaction.
  • To be responsible for the result of project in the unit
  • Controlling and make sure that the team in following the standard KPI set by the client
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Create Capaticity Planning according to client project
  • To plan for human development to promote staff to higher level.
  • To keep good relationship with clients and do internal coordination with other division or department
  • At least 2 years of working experience as Contact Center Operation Manager
  • Experience in Business planning for Contact Center, Capacity Planning, Controlling Call Rate, etc
  • Computer literate especially in Excel (Vlookup, PIVOT, IF)
  • Good Analysis and planning ability
  • Motivated and able to work under pressure
  • Good Negotiation skill and strong in numbers

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