Service Center Manager (Bogor)

Date Posted: 30+ hari yang lalu
Bogor+1 lokasi

Job Description

Do you believe that everyone should have access to Entertainment and Education? For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data 40 times cheaper than the best telco alternative. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
Job Overview
Migo’s Operations team has a mission to deliver high-quality and reliable Migo Download Station (MDS) for last-mile coverage through excellent operations in Indonesia. As our services expand throughout Indonesia, you will be a key player to run our end-to-end operations in Tangerang including logistics, production, inventory, procurement and facility management. This role involves a close working relationship with Migo leaders in oversighting the coverage area. Your success will depend on not only your management skill but your ability to be flexible and innovate your plans in our fast-paced environment.


    • Drives provisioning of the Migo Download Station (MDS) units for Service Center coverage/deployment area
    • Ensures smooth inbound and outbound process, from receiving component to the deployment of the MDS and updating our content
    • Supervises Service Center Technicians on implementing guidelines, configuration processes, installation and maintenance procedures
    • Manages inventory accuracy for all components under Service Center operations
    • Designs manpower planning, schedule, and conduct training for the Technicians to ensure the Service Center runs smoothly
    • Manage Service Center budgets and expenses efficiently
    • Report and monitor service center KPIs to ensure targets are achieved through supply chain meetings, both with Indonesia and the global team
    • Promotes Total Productive Maintenance procedures to ensure service center efficiencies and excellent housekeeping
    • Coordinate with support functions (Product, Quality Control, Field Maintenance) for any required supports to improve service center performance, including but not limited to production planning, kaizen project, and resource allocation
    • Manage high-quality facilities to be aligned with the desired look and feel including safety, security, and good relationship with external parties (government, vendor, local community, etc.)
    • Collaborate with cross-functional teams to ensure each stakeholder aligns with the ongoing Service Center operations and/or general concern in accordance with the latest business direction


    • At least 8 years of experience in supervising manufacturing functions, consumer electronic service center, assembly management, preferably familiar with the 3PL industry
    • Proven track record in managing technical operations and familiar with Kaizen principles
    • Shown ability to diagnose problems using critical thinking skills and drive appropriate solutions to solve
    • Shown ability to run end-to-end operations independently and ability to proactively flag any critical situation required
    • A quick decision-maker
    • Highly organized and process-oriented; with demonstrated ability to deliver quality results
    • Strong people management skills coupled with the capability to work independently
    • Capable of communicating with stakeholders of different backgrounds in both verbal and written forms
    • Bachelor’s degree in Engineering, Management, or other related fields of study
    • Advanced proficiency in MS Office
    • Advanced proficiency in written/oral English and Bahasa Indonesia
Why join us? Simple: We bring joy and transformation not only to Emerging Markets but to you, too. Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal. We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply. We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing. We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too. We work hard & play hard! We know how to take care of you by giving you time. Relax and celebrate with your fellow Imagineers during the company-wide happy hours and culture sharing events across the three offices. Relax with your friends and family by using your unlimited annual leaves. Treat your friends to a night out after your biannual compensation and performance reviews. We are Imagineers and together let’s transform the world and you.
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