L1 Murex Application Support

Date Posted: 30+ hari yang lalu

Job Description

Group Technology and Operations drives the DBS’ digital transformation agenda to allow us to scale new heights and reimagine the future of banking. To thrive in the age of digital disruptions, we focus on innovative ways to scale our cloud-based technologies, utilise modern frameworks and deploy automation best-practices.

We’ve also built a data-driven culture to develop clear guardrails on data governance and make data more accessible securely. Looking further into the technology horizon, we are exploring key merging technologies such as 5G, Internet of things (IoT), blockchain, quantum computing and AR/VR that will able us drive better business outcomes and customer journey.


  • Perform online monitoring on Murex systems including systems downtime and sanity test.
  • Perform batch job monitoring on Murex systems based on periodic schedule.
  • Perform monitoring of EOD and resolve job failures.
  • Perform scheduled maintenance activities.
  • Responding to users / others units / management enquiries related to applications / systems supported.
  • Perform first level of investigation on any technical issue reported on systems supported that comes from various channels.
  • To perform any quick kill solution to solve issue reported based on agreed run book from systems owner.
  • To perform escalation to relevant system owner if quick kill was not available or not solving the issue raised on supported systems.
  • To liaise with Operation or other units to solve any issue raised as part of resolution process.
  • To keep track on issue resolution progress with relevant parties.
  • To support and participate in BCP & DR drill.
  • To support and fully-involve in any change / improvement on L1 BAU process and on L1 expansion to support more systems.
  • To perform daily-task checklist and to support ad-hoc request (batch job & service request) for Murex systems.

Requirements :

  • University Graduate with at least 3 years experiences as Application support.
  • Having basic system development life cycle knowledge.
  • Having basic programming knowledge.
  • Having basic knowledge in Banking application and IT infrastructures.
  • Having basic knowledge in Murex application.
  • Good understanding of monitoring implementations and administration.

Primary Location: Indonesia

Job: Technology

Schedule: Regular

Employee Status:



Job Posting: Mar 11, 2021, 6:54:43 AM

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