Customer Operations Team Leader (based in Jogja)

Date Posted: Posted30+ hari yang lalu

Job Description

Monitor BPO supervisors on the floor and ensure the tasks meet the target and standards.

Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.

Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.

Proactively resolve special cases by escalating to respective divisions accordingly.

Work closely with in-house team leaders to validate reports from BPO-side (invoice, performance, scorecard, incentive, etc) is in accordance with high accuracy and integrity.
Candidate must have by minimum Diploma's degree from reputable university.

Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.

Candidate must have strong skills in communication, logical thinking, and problem-solving.

Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.

Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

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