Customer Operations Team Leader (based in Jogja)

Date Posted: Posted30+ hari yang lalu
Salary:
Yogyakarta

Job Description

Monitor BPO supervisors on the floor and ensure the tasks meet the target and standards.

Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.

Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.

Proactively resolve special cases by escalating to respective divisions accordingly.

Work closely with in-house team leaders to validate reports from BPO-side (invoice, performance, scorecard, incentive, etc) is in accordance with high accuracy and integrity.
Candidate must have by minimum Diploma's degree from reputable university.

Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.

Candidate must have strong skills in communication, logical thinking, and problem-solving.

Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.

Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

Related Jobs

  • OTC Service Line Lead Experience of 15-20 years in leading/managing finance & accounting services in record to report space for clients across industries …

  • Regional Sales Assistant

    - 11 hari yang lalu

    Related experience in Administration / Sales Administration from agriculture/ trading/manufacture industries is a plus point (open from Fresh Graduate – 4 years…

  • Customer Service Staff

    - 30+ hari yang lalu

    Working closely with customer service manager to ensure proper customer service is always being delivered. And provides reactive support by working closely with…

  • It is important that technical issues are managed quickly and that customer queries are responded to in a timely fashion.

  • Preferably have successful experiences of working as a sales / marketing officer. Assess customers needs and provide assistance and information on product…

Job Detail

  • Job Id
    23c4e86ddda22ec3
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://porteraustin.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job